Vibe X policies

Returns and refunds

This page is being finalised. Still to add: the owner's approval of these policies.

Most pieces at Vibe X are singles, so please ask us about size and condition before you order. We're happy to send extra photos and measurements.

Wrong or damaged

If your order arrives damaged, or isn't the piece shown on the website, tell us within 48 hours of delivery with photos. We'll replace it if we have one, or refund you in full, including shipping.

Change of mind

Store pickups can be checked and tried on before you take them home. For delivered orders, we accept change-of-mind returns within 7 days of delivery when the piece is unused, unwashed and has its tags. You pay the return shipping, and we refund the item price once it reaches us.

Fragrances

For hygiene reasons, fragrances can be returned only if the seal is unbroken, or if the bottle arrives damaged or is not genuine.

Not genuine

Everything we sell is original. If a piece turns out not to be genuine, we refund you in full, including shipping, whenever you find out.

Cancelling an order

You can cancel any time before we dispatch it, for a full refund. Once it is dispatched, the change-of-mind terms above apply.

Refunds

Refunds go back to the account you paid from, within 5 working days of us approving the return or cancellation.

Contact and complaints

Vibe X (The Surplus Store)
3rd Floor, Mustafa Mini Complex, Govt. Girls Higher Secondary School, Khanyaar, Srinagar, Jammu and Kashmir 190003
Phone: +91 70066 56599
WhatsApp: +91 70066 56599
Instagram: @vibex.india

Grievance officer: Shikayat (Grievance) Manager, +91 70066 56599

We acknowledge every complaint within 48 hours and resolve it within one month of receiving it. If you are not satisfied, you can approach the National Consumer Helpline (1915, consumerhelpline.gov.in) or the consumer commission for your area.